Miller's Vanguard Case Study

Miller’s Vanguard is the UK’s premier service, maintenance and equipment supply company within the food-service industry. They have over 40 years experience in pro-actively maintaining and reactively repairing food-service assets. Thinventory helped Miller’s Vanguard improve their inventory levels, increase engineer flexibility and hit high standards by using our Supplier Direct model and locker solution.

Solution

For Miller’s Vanguard it was important that inventory levels were kept to a minimum, by using Thinventory’s Supplier Direct service they were able to order parts from suppliers on a just-in-time basis. In order to maximise engineer efficiency, parts are now delivered to Thinventory’s network of lockers. This allows engineers to access parts at any time of the day or night.

Challenges

High inventory levels

• Over ordering stock
• Expensive parts were held unnecessarily in their warehouse

Wasted engineer time

• Engineers had a later start to their day
• Couldn’t access parts 24/7/365

Difficulties achieving high standard SLAs

• Parts were not delivered together as a complete order
• Unable to re-assign parts to another engineer when schedules didn’t go to plan

Benefits

Boosted inventory visibility and control

• Parts can be ordered as and when required
• Unnecessary stock holding is reduced

Convenient access to parts 24/7/365

• Engineers are able to collect and return parts when it suits them
• Engineers can start their days earlier and be at their first job with parts in hand
• 90% of deliveries are delivered pre-7:00am

Improved SLA performance

• Parts are consolidated by Thinventory prior to delivery which means they are delivered together as a complete order
• Suited locks allow parts to be accessed by another engineer in the event of absence
• Leading to increased customer satisfaction

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