Selecta Case Study

As Europe’s leading vending machine and specialist coffee services provider, Selecta lead the way in supplying high quality products and services to their customers. Selecta serves more than 10 million consumers a day on average through its 460,000 points of sale across Europe.

Solution

Through Thinventory’s Supplier Direct model and Thinventory platform, parts are picked up directly from Selecta’s chosen providers and dispatched directly to the appropriate engineer locker location. Thinventory captures key information at the point of dispatch including part numbers. Full visibility of movements is provided and Selecta utilise the Blackstripe labelling module for handling returns efficiently.

Challenges

Poor Inventory visibility

• Difficulties tracking inventory levels
• Long return repair loop

Wasted engineer time

• Long engineer travel times
• Engineers had a later start to their day

Struggling to distribute parts

• Inefficient parts distribution from suppliers
• Challenges scaling at speed

Benefits

Boosted inventory visibility

• Improved stock management in the field
• Reduced stock holding
• Shortened return repair loop

Increased engineer productivity

• Engineer stem mileage is reduced
• Pre-8am deliveries allow engineers to start work earlier

Improved parts distribution

• Part-level tracking from supplier to engineer and return
• Supports business growth

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